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Legal
These general terms and conditions of sale and use (“The general terms and conditions”) govern the relationship between Glaçage Brussels SRL, whose registered office is located at Drève des Dix Mètres 119, 1410 Waterloo, registered at the “Banque-Carrefour des Entreprises” under number BE 1013707408 (“Glaçage”), and the client (the “Client”), in the context of the services offered by Glaçage.
For any questions, Glaçage can be contacted via the email address provided on the homepage of this website (contact@glacage.be).
Glaçage is a ceramic studio offering ceramic painting sessions, modelling classes, as well as occasional events, workshops and other creative and leisure activities aimed at both individuals and businesses. Our full range of services is detailed on our website www.glacage.be (« the Website »), where you will find a complete overview of our services, including information on events (location, dates, times, prices), for guidance only.
Our studio also offers a selection of drinks (hot and soft) as well as a few sweet snacks, subject to availability.
By confirming your booking, you confirm that you have read and fully accepted our general terms and conditions of sale and use.
Glaçage reserves the right to modify these terms and conditions at any time. These modifications will be effective and apply to all bookings made after the date of their implementation.
Unless otherwise required by mandatory legal provisions or public policy, these General Terms and Conditions apply to all of Glaçage’s activities. These General Terms and Conditions, as well as any specific terms and conditions of Glaçage, are deemed to be accepted by Customers, even if they conflict with the Customers’ own general or specific terms and conditions. Any deviation from these Terms and Conditions must be recorded in writing and notified by a person authorised to commit Glaçage.
Glaçage sells ceramic items to its customers, subject to availability in the studio.
Depending on the season or stock levels, items may be added or removed at Glaçage’s discretion. The prices listed on the website are for information purposes only and are subject to change. They include the unfinished piece, painting materials for the duration of the workshop, firing and storage of the piece for the agreed period. The illustrations or photos on the Website and on Glaçage’s social media, including its Instagram account https://www.instagram.com/glacage.be/, have no contractual value.
The prices of the workshops are established according to the economic conditions prevailing at the time the order is made on the website. In the event of a significant change, beyond Glaçage’s control, in the cost of the supplies required to provide the service (including, but not limited to, the price of electricity or raw materials), Glaçage reserves the right to adjust the price of the workshops, taking into account the increases actually observed.
Any change in price will be communicated to the Customer as soon as possible and, in any case, before the service in question is provided. If the Customer is a consumer, he has the right to cancel his order free of charge within 5 days following notification of the price change.
The amount of the adjustment will be calculated in proportion to the actual variation in the relevant costs, based on supporting documents available to the Customer on request.
To take part in the workshops, the Customer must register via the Website, subject to availability. Registration will be confirmed upon receipt of a confirmation email from Glaçage. The Customer may register himself. He may also register a group of participants, under his responsability.
Glaçage reserves the right to cancel the booking if the Customer’s contact details or the email address provided are incorrect.
The number of places available per session is limited. Once the Customer has made a booking, he undertakes to arrive on time so that the workshop can begin as scheduled.
Unless cancellation is made in writing to contact@glacage.be at least 48 hours before the start of the workshop, Glaçage reserves the right to claim compensation of at least €50 per registered participant.
The workshop takes place according to the exact timetable stated on the Glaçage website. If the Customer arrives late compared to the agreed time, the duration of the workshop cannot be extended.
The Customer is invited to choose a ceramic piece to paint from the available stock. Following the workshop, the item will be cooked by Glaçage and the Customer may collect it within the specified timeframe.
The standard firing time for pieces is three weeks after the workshop has taken place. Thereafter, the Customer generally has one month to collect their creations from the studio. Depending on periods of high demand or for reasons beyond Glaçage’s control (power cuts, kiln breakdowns, staff absence, etc.), this period may be extended, without Glaçage being held liable. The Customer will be informed accordingly.
Once the standard period or the extended period has ended, Glaçage will no longer be able to store the ceramic pieces for obvious reasons of space, and shall not be held liable in this regard.
In accordance with Articles VI.47 to VI.53 of the Economic Law Code, a Customer acting for private purposes has a 14-day withdrawal period for distance selling services and off-premises contracts, subject to any exceptions provided for by law. In this case, in accordance with Article VI.12 of the Economic Law Code, this right does not apply to the provision of services relating to leisure activities if the contract provides a specific date or period of performance, as in the present case.
Participation in our workshops requires active involvement on the part of customers. It is expected that each participant remains attentive and scrupulously follows the instructions provided by Glaçage to ensure the smooth running of the session.
The workshops involve the use of materials specifically designed for painting on ceramics and/or modelling clay. Handling these paints and clays may cause damage to clients’ clothing and personal belongings. We recommend wearing suitable clothing and taking all necessary precautions to protect your belongings.
Glaçage does everything in its power to ensure that items created during painting and modelling workshops are baked correctly and preserved. However, due to the artisanal nature of the process, imperfections, cracks, warping or breakages may occur during firing or storage.
The Customer is asked to identify the piece he has produced, and to indicate his name, the date of the activity and the name of the model on the pick up card. He also has to take a photograph of his creations. The Customer shall also identify the piece they have produced by noting the date and any other details requested by Glaçage on the back of the piece. The Customer also agrees to collect their creations within the specified pick up period.
Consequently, Glaçage shall under no circumstances be held liable for:
In any event, should Glaçage be held liable, its liability shall be strictly limited to 1.5 times the amount actually paid by the Customer for the service in question. Under no circumstances shall Glaçage be held liable for any indirect damage, loss of opportunity, or moral or financial harm resulting from the loss, breakage or defectiveness of the items.
This limitation of liability does not apply in the case of fraud, gross negligence or breach of a fundamental obligation on the part of Glaçage, nor to any obligation whose exclusion is prohibited by law.
Minors under the age of 16 must be accompanied by a responsible adult. In accordance with the law, participants must be at least 18 years of age to purchase alcoholic beverages during the sessions.
Personal data collected when booking a session at Glaçage is processed in accordance with the General Data Protection Regulation (GDPR) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
This data is collected for the purpose of fulfilling the contract between Glaçage and the Customer, based on the consent given by Customers and prospective customers, and on the basis of Glaçage’s legitimate interest in managing bookings effectively, improving the customer experience and ensuring appropriate communication regarding our products and services with our Customers and prospective customers.
The purpose of collecting this information is varied:
To manage and track bookings made and contracts entered into.
To communicate with Customers regarding their booking and the experience provided.
To offer targeted commercial offers and inform Customers and prospective customers of new Glaçage products, services and events, in particular via newsletters, based on the consent given by the Customer and/or prospective customer.
Glaçage takes all necessary security measures to protect personal data against unauthorised access, alteration, disclosure or destruction. We are committed to maintaining the confidentiality of this data, which will not be shared with business partners or third parties without the customer’s explicit consent.
Data is retained for a period not exceeding that necessary for the purposes for which it is collected and processed, and in accordance with Glaçage’s legal obligations.
Users may unsubscribe from the newsletter at any time by clicking on the unsubscribe link contained therein.
The Customer has the right to request access to, rectification of, erasure of, or restriction of the processing of their personal data. They may exercise these rights by contacting Glaçage at contact@glacage.be or via the ‘contact’ section on the website www.glaçage.com. The Customer also has the right to object to the processing of their data.
By registering for a workshop, you agree that Glaçage may use the contact details provided at the time of booking to send you further information regarding the event or to inform you of any changes to the date, time or venue. The Customer understands and accepts that a refusal to provide the data requested by Glaçage may affect their experience and result in operational difficulties for the latter, for which Glaçage cannot be held liable.
For the purposes of these General Terms and Conditions, a force majeure event refers to any external, unforeseeable and unavoidable event within the meaning of Article 5.226 of the Belgian Civil Code. Such events include, but are not limited to, natural disasters, acts of war, acts of terrorism, epidemics, pandemics, fires, floods, government orders or laws, strikes, lockdowns, or any other circumstance beyond Glaçage’s reasonable control.
Glaçage shall not be held liable for any failure to perform or delay in the performance of any of its obligations caused by a force majeure event. In such a case, Glaçage’s obligations shall be suspended for the duration of the force majeure event, and every effort shall be made to minimise the consequences as far as possible.
In the event of a force majeure event, Glaçage undertakes to inform Customers as soon as possible and to propose an alternative solution satisfactory to both parties.
If the force majeure event continues beyond a reasonable period, as determined at Glaçage’s discretion, this may justify the cancellation of the services or the termination of the contract, without either party being entitled to claim any compensation.
Once the force majeure event has ceased, Glaçage will determine, at its discretion, the arrangements for resuming its services and will inform customers of the steps to follow.
Definition and scope :
This clause applies to all elements and content on Glaçage’s website and social media accounts, including its Instagram account: https://www.instagram.com/glacage.be/ including, but not limited to, text, images, graphics, logos, trademarks, icons, sounds, software and any other form of data or intellectual creations (the “Content”), whether or not these have been specifically registered. This Content is protected by applicable national and international intellectual property laws and is the exclusive property of Glaçage or its authors.
Rights granted :
Glaçage grants the user a non-exclusive, non-transferable and limited right to access and use the Website in accordance with the terms of these Terms and Conditions. Any other use of the Content, including reproduction, modification, distribution, transmission, republication, display or performance, without the prior written consent of Glaçage or the relevant rights holders, is strictly prohibited.
Protection of rights :
Glaçage reserves the right to take all necessary legal action to enforce its intellectual property rights. In the event of any infringement of Glaçage’s intellectual property rights, the user may be liable to legal proceedings and damages.
Changes and updates :
Glaçage reserves the right to modify or remove, at any time, all or part of the available Content, without prior notice.
Image rights :
Glaçage reserves the right to use images and videos captured during its workshops and events for promotional purposes, unless the customer expresses his opposition to this use explicitly and in writing.
Unless otherwise agreed in writing, all invoices issued by Glaçage are due for payment in cash at Glaçage’s registered office. Failure to pay an invoice by the due date shall render all sums due immediately payable, regardless of any payment facilities previously granted. In the case of non-payment by the deadline for a partial delivery, Glaçage reserves the right to cancel the balance of the order.
In the case of non-payment of an invoice by its deadline and without prior formal notice, the debtor agrees to pay compensation fixed at 15% of the outstanding invoice amount, subject to a minimum of €150.00, and interest at the rate set by the Act of 2 August 2002 on combating late payment in commercial transactions.
All disputes shall fall within the exclusive jurisdiction of the courts of the judicial district of Brussels, even in the event of a third-party claim or where there are multiple defendants. Glaçage reserves the right, however, to bring proceedings before the court in the place where the defendant or one of the defendants is established. Belgian law shall apply exclusively.
Company details
Company name: Glaçage Brussels
Legal form: Limited Liability Company (SRL)
Address: Drève des dix mètres, 119, 1410 Waterloo
Contact: contact@glacage.be
Company registration number: BE1013707408
Glaçage uses cookies and similar technologies to enhance the user experience on our website www.glacage.be, to understand how our services are used, and to personalise our advertising. This policy explains how and why we use these technologies and the choices you have.
A cookie is a small text file stored on your computer or mobile device when you visit a website. Cookies are widely used to make websites work or to make them work more efficiently, but also to provide information to website owners.
We use the following cookies:
Essential : To ensure the website works properly. This includes browsing our pages, accessing secure areas of the site and managing security. Without these cookies, our services cannot be provided.
Performance : To collect information on how visitors use our website. These cookies help us to understand how visitors interact with our website, enabling us to improve its performance.
Functionality : To allow our website to remember the choices you make (such as your username, language or region) and to provide enhanced and more personalised features.
Targeting/Advertising : Record your visit to our site, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed more relevant to your interests.
You have the option to consent to our use of cookies before they are set, with the exception of essential cookies, which are necessary for the operation of our website. You can manage your cookie preferences by changing your browser settings to refuse cookies or to be notified when a cookie is sent to your device.
The information collected by cookies is retained for a period in accordance with applicable laws and does not exceed the time necessary for the purposes for which it is processed. Please refer to the section of our terms and conditions of sale and use relating to your personal data.
We may update this Cookie Policy from time to time. The date of the last update is shown on this page. We recommend that you visit this page regularly to keep up to date with any changes.
If you have any questions about this cookie policy, please contact us at:
Last update : 18.07.2025.
